Version 2.1 — March 2026
Governing Law: Republic of Malta
Applies to: All Trapyfy merchants, partners, and users

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of Trapyfy, an e-commerce and point-of-sale (POS) management platform operated by Retailrus Ltd., a company registered in Malta (“Retailrus,” “Trapyfy,” “we,” “us,” or “our”).

The Terms apply to Trapyfy’s website, dashboards, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms, the Retailrus Group Privacy Policy, and all applicable laws and regulations. If you do not agree, you must immediately discontinue use of the Services.

2. About Trapyfy

Trapyfy provides software tools enabling merchants to manage commerce operations, including:

  • Point-of-sale (POS) functionality for in-person and online sales,

  • Storefront, order, and inventory management,

  • Analytics, reporting, and customer management tools, and

  • Integrations with third-party service providers, including payment processors such as Niftipay.

No Financial or Custodial Services

Trapyfy is not a payment service provider, financial institution, or custodian. Trapyfy does not:

  • Process or route payments,

  • Perform KYC/KYB, AML/CTF, or sanctions screening,

  • Manage chargebacks or settlements, or

  • Hold, safeguard, or control funds or digital assets.

Where merchants enable third-party payment services (e.g., Niftipay), those services are governed by separate terms and compliance frameworks. Trapyfy does not approve, deny, override, or interfere with payment-provider compliance decisions.

Merchants using integrated payment services (including Niftipay) are subject to the terms of the respective payment provider, including strict prohibitions on non-circumvention of payment rails, partners, or service providers. Breach of a third-party payment agreement constitutes a breach of this Trapyfy Agreement and may result in immediate service suspension.

3. Eligibility

You may use Trapyfy only if you:

  • Are at least 18 years old,

  • Are legally authorized to bind the relevant business entity,

  • Operate a lawful business, and

  • Provide accurate and truthful information.

We may suspend or terminate access if eligibility requirements are no longer met.

4. Account Registration

To create a Trapyfy account, you must provide accurate and complete information, including:

  • Business and contact details,

  • Store configuration and domain preferences,

  • Staff roles and access permissions, and

  • Optional integration details (e.g., payment providers).

You are responsible for all activity conducted under your account, including actions taken by employees or authorized users.

5. Use of the Services

You agree to use Trapyfy only for lawful commercial purposes. You must not:

  • Sell illegal or restricted goods or services,

  • Violate intellectual-property, consumer-protection, or data-protection laws,

  • Engage in deceptive, fraudulent, or misleading practices, or

  • Interfere with platform security, availability, or integrity.

Trapyfy may restrict or suspend access where there is evidence of misuse, fraud, security risk, or violation of these Terms.

6. Subscriptions, Fees, and Billing

Subscription plans and pricing are displayed on the Trapyfy website or within your account. Key terms:

  • Fees are billed according to your selected plan,

  • Failure to pay may result in suspension or restricted access, and

  • Pricing may be updated with reasonable prior notice.

Subscription fees do not guarantee uptime, availability, or service levels unless explicitly stated in a separate Service Level Agreement (SLA).

7. Data Protection and Privacy

Personal and business data is processed in accordance with the Retailrus Group Privacy Policy and applicable data-protection laws, including GDPR. Trapyfy processes data for:

  • Account provisioning and service delivery,

  • Platform security and fraud prevention,

  • Analytics and service improvement, and

  • Operation of approved integrations.

You retain ownership of your business content and store data. Trapyfy may use vetted third-party subprocessors for hosting, infrastructure, analytics, and communications. A current list of subprocessors is available upon request. Where Trapyfy acts as a data processor, processing is governed by the Retailrus Group Data Processing Addendum (DPA).

8. Third-Party Integrations

Trapyfy integrates with third-party tools and service providers. You acknowledge that:

  • Third-party services are governed by their own terms,

  • Trapyfy is not responsible for third-party availability, accuracy, or compliance, and

  • Integrations may be modified, suspended, or discontinued.

Merchants are solely responsible for ensuring that enabled integrations comply with applicable laws.

9. Merchant Responsibilities

You are solely responsible for:

  • Content, products, and pricing displayed in your store,

  • Customer communications and support,

  • Refunds, returns, and disputes,

  • Compliance with tax, consumer-protection, and e-commerce laws, and

  • Safeguarding customer data collected through your storefront.

Trapyfy is not a party to transactions between merchants and their customers. You represent and warrant that your use of Trapyfy does not infringe third-party rights or violate applicable laws.

10. Intellectual Property

All Trapyfy software, branding, and platform content are owned by or licensed to Retailrus Ltd. You are granted a limited, non-exclusive, revocable license to use the Services for your internal business operations. You may not copy, modify, distribute, or reverse-engineer the Services without written authorization.

11. API and Developer Access

Use of APIs or developer tools must:

  • Follow published documentation,

  • Respect authentication and rate limits, and

  • Avoid abusive or unauthorized usage.

We may revoke API access for misuse, security risk, or non-compliance without notice.

12. Availability and Maintenance

Services are provided on a best-efforts basis. We do not guarantee uninterrupted availability. Temporary outages may occur due to maintenance, security events, third-party dependencies, or force majeure.

13. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, cyber incidents, regulatory actions, or supplier outages.

14. Warranties and Disclaimers

Trapyfy is provided “as is” and “as available.” We disclaim all warranties, express or implied, including fitness for a particular purpose. Trapyfy does not provide legal, tax, financial, or compliance advice.

15. Limitation of Liability

To the maximum extent permitted by law, Retailrus Ltd. is not liable for indirect or consequential damages, and total aggregate liability is capped at fees paid in the preceding three (3) months.

Trapyfy is not liable for losses arising from merchant misuse, unlawful or inaccurate merchant content, third-party integrations, or regulatory action related to merchant activities.

16. Termination

Either party may terminate this agreement with written notice. We may suspend or terminate access for non-payment, violation of these Terms, or security/compliance risk. Certain data may be retained following termination in accordance with GDPR and internal retention policies.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malta. Disputes shall be resolved through:

  1. Good-faith negotiation (30 days), then

  2. Binding arbitration under the Malta Arbitration Centre, in Valletta, in English.

18. Governing Language

The English version prevails in case of conflict.

19. Modifications

We may update these Terms to reflect legal, regulatory, or operational changes. Continued use constitutes acceptance of updated Terms.

20. Contact Information

Retailrus Ltd.
C110602 | VAT: MT32211832
Centris Business Gateway, Level 4/W
Central Business District, Birkirkara, Malta
Email: [email protected]
Effective Date: March 2026

Version Control

Version Date Description Approved By
1.0 Nov 10 2025 Initial release — Trapyfy SaaS merchant & user terms MLRO / Legal Counsel
1.1 Nov 10 2025 Added arbitration, force majeure, API, and merchant responsibilities MLRO / Compliance Committee
2.0 Dec 17 2025 Updates to align language across document MLRO / Compliance Committee
2.1 Mar 4, 2026 Added Non-Circumvention clause. Updated incorrect version number in title MLRO / Compliance Committee